TRAINING
P+S Care & Support Academy
Building skills, confidence and excellence in care.
Our training programmes are designed to equip care professionals with the skills they need to deliver outstanding support.
We believe that great care begins with great training - that's why we invest in developing our people through expert-led sessions designed to go beyond the basics of compliance.
Meet Our Trainer - Tracey Hicks
With over 40 years' dedication to supporting families and 30 years of national training expertise, Tracey brings unparalleled insight into the real challenges professionals face in care and support settings.
She holds a BA in Post Compulsory Education and is a certified NLP Master Practitioner, combining theory with practical, human-centred delivery.
Our philosophy is guided by safeguarding and the principle of "do no harm" — ensuring that every session not only educates, but also protects and empowers both professionals and the people they support.
Our Training Programmes
We offer a range of specialist training programmes tailored to the care sector.
Why We Train Our Staff
To ensure every member of our team delivers safe, consistent, high-quality care.
To keep skills current and compliant with industry standards, legislation and best practice.
To build confidence and competence, so our staff are prepared for real-world situations.
To reinforce our values and expectations, ensuring everyone represents P+S Care and Support with professionalism.
To promote a learning culture, where development is ongoing, not tick-box.
To reduce risk for both staff and clients, through robust training in key areas such as safeguarding, PMVA, medication and more.
To ensure staff understand the unique needs of different services, from children's residential to homelessness and complex care.
To maintain high service standards, no matter who is working or where.
To support long-term retention, keeping experienced, well-trained staff within your service.
To consistently improve outcomes for the people we support, which is ultimately why we exist.
Why Clients Benefit From Our Training
You receive staff who are fully prepared, competent and confident from day one
Reduced onboarding time — our staff arrive understanding core expectations and procedures.
Lower risk and increased safety within your service due to up-to-date, compliant training
Staff who understand your sector, not just general care basics
Better continuity of care, as trained staff perform to a consistent standard
Stronger communication and professionalism, shaped through our training approach
A workforce aligned with your values, because we embed ours from the start.
Improved outcomes for the young people or adults you support thanks to better-skilled staff
Less disruption, because trained staff adapt quicker and handle challenges more effectively
Peace of mind, knowing the people walking into your service have been carefully trained, vetted and prepared by us
What Makes Our Training Different:
Interactive and experiential — no dry lectures; our training is practical, engaging and scenario-based.
Evidence-based and practice-driven — linking research with real-world experience.
Specialist expertise in safeguarding, safer recruitment, domestic abuse, family dynamics, complex mental health needs, and de-escalation.
Motivational and empowering — participants leave inspired, not just informed.
Focused on impact — ensuring learning translates directly into safer, better care.
How To Book Our Training
At P+S Care and Support, we make accessing high-quality training simple, flexible and tailored to your service.
Whether you want sessions delivered on-site, at our training centre, or virtually, we ensure a smooth and professional booking process.
Training Delivered In Your Service
We can bring our accredited trainers directly to your location.
Perfect for:
Team-wide training
Bespoke, service-specific sessions
Reducing travel time and disruption
How to book:
Contact our team to discuss your training needs and preferred dates.
We'll advise on session length, group size and requirements.
You'll receive confirmation and a full training outline in advance.
Training Delivered At Our Training Centre
Our fully equipped training centre is available for scheduled or private group sessions
Perfect for:
Individual staff members
Small groups
Services wanting cost-effective, high-quality training
How to book:
Review our training calendar or ask for upcoming availability.
Choose your course(s) and confirm the number of attendees.
We'll send all joining instructions, location details and timings.
Virtual Training
We also offer professional virtual training for maximum flexibility
Perfect for:
Staff working remotely
Quick upskilling without travel
Services needing fast, accessible training options
How to book:
Let us know the course(s) you require and preferred dates.
We'll provide available time slots and platform details.
Delegates receive secure links, materials and support before the session.
